01
Marketing
Audience, segments, blasts, and campaign planning — all from one desk.
The rock-solid foundation for your customer journey
One arc connecting marketing, sales, and service.
Marketing sends campaigns. Sales closes deals on WhatsApp. Service keeps customers coming back. Stonearc connects all three — so no context is lost at any handoff.
02
Sales
Promo replies become live sales conversations — campaign context already attached.
03
Service
After-sales, complaints, and repeat triggers feed the next campaign cycle.
Why this arc matters
Broadcast tools start attention — but they usually stop helping once customers reply.
Most teams run marketing, sales, and service on separate tools. The result: context breaks at every handoff, teams rebuild the story from scratch, and repeat orders never loop back cleanly into marketing.
Stonearc connects all three inside one arc.
AudienceSegmentBlastChatLeadOrderServiceRepeat
01
Marketing01
Audience and campaigns
Build audiences, shape segments, prepare templates, send blasts — data stays connected to the next conversation.
AudienceSegmentBlast
02
Sales02
Conversations and closing
When customers reply to a promo, the conversation becomes a sales inbox with campaign context already attached.
InboxLeadOrder
03
Service03
After-sales and cases
Questions, complaints, and follow-ups are handled with the same conversation and order history.
CaseSupportCSAT
04
Repeat04
Loop into the next campaign
Service outcomes and purchase history feed back into segmentation for the next campaign cycle.
Re-segmentReactivationLoop
Workspaces
Each team gets its own workspace.
Customer context stays shared across all of them.
Marketing, sales, service, AI, and integrations each have a compact workspace — not a noisy dashboard.
01
Marketing desk
Audiences, segments, templates, and blast planning — ready before the first promo goes out.
AudienceSegment
02
Sales desk
WhatsApp replies become the live sales inbox. Campaign context is already there — just follow up.
InboxLead
03
Service desk
Cases, complaints, and after-sales stay attached to the same conversation and order history.
CaseAfter-sales
04
Shared timeline
Campaigns, chats, orders, and service are readable in one complete customer memory.
HistoryVisibility
05
AI assist layer
AI replies based on configured knowledge, then hands off when human judgment is needed.
Auto-replyHandoff
06
Integration layer
Multi-LLM connections, n8n, Flowise, webhooks, and workflow automation — all in the same flow.
n8nFlowise
AI Agent Builder
Auto-replies that know when to hand off.
Stonearc ships a native builder for sales and service AI agents. Choose runtime per device, configure knowledge and guardrails, then let AI help — with full control over when humans take over.
ai_agent_nativeai_agent_workflowcustom_webhook
Get in touchBrain + knowledge
Configure instructions, knowledge base, capabilities, and test directly in the playground.
Guardrails + handoff
AI auto-replies, then hands off to sales or service when confidence drops.
Per-device runtime
Each device can run a native agent, workflow, or custom webhook.
Traceability
Intent, confidence, reply path, and tool traces — all stay visible.
Platform integrations
Multi-LLM (OpenAI, Anthropic, Google)n8n workflowFlowiseCustom webhookShared inbox pipelineREST API
Foundation
Why Stonearc.
Stonearc is built so every team works inside the same customer story — not handing off context through screenshots, notes, and guesswork.
One customer memory shared across marketing, sales, and service
Interfaces that adapt to the job at each moment
Campaigns that learn from service outcomes and purchase history
AI and automation added when the flow is ready
Ready for a growing platform integration layer
FAQ
Questions teams usually ask.
Short answers, straight to the point.
5questions
No. Blasts are just the opening move. Stonearc is designed to carry the customer journey into sales conversations, order handling, customer service, and repeat campaigns.
Yes. That is the core idea. Marketing launches campaigns, sales responds to chats and closes orders, service continues the relationship — all on one platform without losing context.
Yes. AI replies based on configured knowledge, then hands off to sales or service when the flow needs human judgment. Confidence and traces stay visible.
Stonearc already supports connections to various LLMs (OpenAI, Anthropic, Google, etc.), custom webhooks, n8n, Flowise, and other workflow automation tools.
Yes. Stonearc is designed for real deployments and can be adapted for self-hosted environments.
Contact
Bring your customer journey into one operational arc
Share how your team runs marketing blasts, handles sales chats, processes orders, and resolves after-sales requests. We will map the flow into Stonearc.
Marketing & campaignWhatsApp sales deskService & repeat loop
Best for teams that want customer journeys to keep moving instead of restarting at every handoff.